Store Policy

terms & conditions 

PRODUCTS

 

At shindara we endeavour to ensure all our products are labelled and described accurately.  We also ensure to illustrate our organic natural  products with pictures of our bottles and packaging.

All our ingredients and product listed are for referencing purposes only and should not be taken as professional medical advice. All our customers must always seek medical advice and diagnosis. All representations relating to the purpose of use are excluded to the full extent permitted by law and we accept no liability.

 

All customers are responsible for the usage of all our products. We do not take any responsibility for misuse of any of our products.  As our products are organic natural, all customers must follow our guidance and instruction including doing a PATCH TEST   before using any of our products. Customers must follow the guidance with discretion.

 

We at Shindara are not responsible for goods and items that are damaged or defected as a result of incorrect storage. Customers must follow our storage instructions and warnings. We accept no liability for loss or consequential damage arising from the goods supplied.


 

WEBSITE

 

We take time to ensure all information given on our site are as detailed and accurate as possible, but we do not guarantee the accuracy or completeness of material or information on the website. We will endeavour to update our website as often as possible and we may make changes to our site at anytime without notice.


 

PAYMENT, POSTAGE AND PACKAGING

 

Payments on our website would be taken in Great British Pounds (GBP) Sterling.  At shindara we reserve the right to change our prices at any time without notice, including putting our products on sale or  discount at any time.  We may also discontinue any of our product at anytime without notice

 

Orders placed before 12pm takes two to three working days while orders placed after 12pm takes three to five working days. However  due to the recent pandemic, delivery services are reduced and therefore deliveries may take longer. Please  bare with us as we ensure all our customers receive their orders.

 

Our product prices do not include postage and packaging. The Cost of product delivery will be calculated and displayed at checkout.

 

We are currently only shipping within UK mainland. However, we hope to resume taking International orders in the near future.


 

RETURNS

Customer satisfaction remains our first priority. However, in the unlikely event that you need to return an item, please refer to our full returns policy 

Privacy & Safety policy 

At Shindara Essentials we strive to make your shopping experience with us safe and secure. We will endeavor to answer any queries or questions regarding our product and will respect and protect your personal data. 

 

This notice includes our general terms and conditions. It explains how we collect and securely store your personal data.  At Shindara Essentials we may control and process your personal data under certain circumstances. These policies may change from time to time and we will inform you whenever it does but you may visit our site at any time for updates. 

 

This Privacy Notice outlines our rights under the new laws.  It applies to the Shindara brand and all your personal data regardless of whichever way you provide your personal data and information such as by visiting our website, emails, telephone, text, whatsapp or at any of our social media handles.

 

OUR RESPONSIBILITY TO YOUR PRIVACY 

 

We will be careful how we collect and process your data and personal information. We take your privacy seriously and this notice will outline our commitment to you on how we collect your data and with whom we may share it. It also outlines how we request personal data from you and how you may request your details we collect from our website.   

 

WHAT WE COLLECT

 

The information we collect may include your personal details such as  your name, address, phone number, email,  social media handle, date of birth, age, gender and other contact details such as purchase orders, payment method details, or information on places and stores from which you purchase our products and other places you shop including your general interests which may help us tailor our products and services to better suit you.  

 

We may also collect information about how you use our website like the pages you visit, the time and date of your visit and what products you enquire about. This information will help us understand how you navigate through our site, helping us to optimize your experience on our website. You are able to decline to provide these information, however, we may be unable to fulfill your order or provide a better service. We do not store your credit card details and all your payments are transferred by you to our payment platform directly.  

  

HOW YOUR DATA IS COLLECTED 

 

Generally your personal details are collected directly through our website when you create an account with us, place an order, subscribe to our mailing list, provide your email address or when you take part in any of our online competitions. We may also collect information through the use of ‘cookies‘ and from other third parties and public sources when you interact on the internet and on other websites. You may be able to opt out of giving permission for some types of cookies but you may not be able to interact with us on our website if you do not accept to use essential cookies.

WHY WE COLLECT YOUR INFORMATION

 

Your information is collected to help us deliver and improve our products and services to you. It allows us to provide offers and promotions that may be of interest and benefit to you and all our customers. It also allows us to maintain and update our records whilst also protecting and upholding the rights and safety of all our customers . It allows us to provide you with good customer service and experience.

 

WHO WE SHARE YOUR INFORMATION  WITH

 

Your details will be shared with other companies that work with us to fulfill our services to you. These companies include but are not limited to, companies that deliver our products to you, organizations that help optimize our services to you such as, banking customer services, payments platform services and companies that analyze and conduct research for promotional purposes. We may also share your details when required by law to other agencies such as law enforcement agencies or emergency agencies.

 

MARKETING  AND NOTIFICATION

 

By providing your phone number you agree to be contacted in regards to your order and  also agree to get text notification.  

 

WEBSITE USAGE OUT OF EUROPE 

 

Our website is open to customers outside of the United Kingdom. As our business is registered and our site is a UK based company, the UK privacy policy governs the personal information collected at our website. Regardless of whether you are located in another country, when you visit our site, your details will be stored outside of your country and any government authorities which have jurisdiction over our website may be entitled to access any personal information provided. 

CHILDREN & ADULT SUPERVISION 

 

If you are under the age of 18 you must not use or submit any personal details unless supervised and given consent by a parent or legal guidance.

 

MORE INFORMATION

 

By applicable law you have the right to access, rectify or delete the information collected about you. You also have the right to request information regarding the processing of your information.  If by any chance you want to request the details we hold about you, you can contact us using our ‘contact us’ page and we will endeavor to retrieve your data. In certain cases a charge may be incurred to provide this information.  

 

Should you require an update to your details and we are not able to update your data, you may request us to attach a statement of the update to your personal information until you are able to provide information that allows us to update your details. We will take steps to ensure your personal details collected are accurate and up to date.

  

 

OUR DETAILS 

SHINDARA  ESSENTIALS 

Our Official website is             www.shindaraessentials.co.uk

Our Email address is               shindaraessentials@gmail.com

Our Instagram handle is       @shindara.essentials

Our twitter handle is              @shindaraessentials

Payment Methods

- Credit & Debit Cards
- PAYPAL

- Please be sure to provide your exact billing address , delivery  address and telephone number